Travel Quote and Booking

Terms and Conditions

Your travel agent/travel concierge quote terms and conditions include important information for a better travel experience. Post booking terms and conditions are made available at the time of booking/payment confirmation or prior to confirmation of travel. At the time of payment, travelers agree to the travel quote terms and conditions and the booking terms and conditions.

1. Pricing and Availability

1.1. Quote Basis: Quotes are based on current rates, inventory, and exchange rates available at the time of quotation and cannot be guaranteed. 

1.2. Guarantee: Pricing and availability are only guaranteed once all of the following conditions are met: * Legal Names: Traveler(s) provide legal names exactly as printed on valid government-issued identification (U.S. Passports). * Payment: A deposit or full payment, as required by the wholesalers, cruise lines, airlines, resorts, or other Suppliers ("Suppliers"), is received. * Confirmation: Payment authorization has been successfully processed and a written booking confirmation (e.g., invoice number, confirmation code) has been received from all Suppliers. 

1.3. Supplier Changes: Tin Fish Travel is not responsible for any price, package, or itinerary changes imposed by Suppliers after a booking has been confirmed but prior to final travel.

2. Passports and Travel Documents

2.1. Mandatory Documentation: International destinations require a valid passport. It is the sole responsibility of the traveler to ensure that all names listed on airline, cruise line, and resort confirmations exactly match the names on their valid government-issued travel documents (e.g., U.S. Passports). Failure to do so may result in denied boarding or significant change fees. 

2.2. Name Variance: While some Suppliers may only list the traveler's first and last name on printed confirmations, the underlying booking must match the passport exactly (including middle names, where required by the Supplier). 

2.3. Passport Validity: Many destinations require passports to be valid for at least six (6) months after the scheduled return date. We strongly recommend that all travelers ensure their passports are valid for six months after the return date for all international travel, even for destinations where this is not a strict requirement.

3. Visa, Entry Requirements, and Health

3.1. Visa/Endorsements: Your destination or connecting countries may require a visa, entry endorsement, or electronic travel authorization (ETA) in conjunction with a valid U.S. Passport. 

3.2. Traveler Responsibility: Travelers are solely responsible for obtaining and possessing all necessary visas, inoculations, and meeting all health-related entry requirements (e.g., vaccine status, testing) for their entire itinerary, including layovers. 

3.3. Verification: Travelers should verify all destination requirements a minimum of two (2) months prior to the travel date, as requirements are subject to frequent changes by foreign governments. Tin Fish Travel is not liable for denied entry or denied boarding due to the traveler's failure to meet these requirements.

4. Travel Insurance

4.1. Recommendation: Travel protection plans are highly recommended to protect your travel investment from unforeseen circumstances. Coverage may include pre-trip, post-trip, and during-trip benefits, including coverage for change/cancellation fees (subject to the policy terms). 

4.2. Supplier Fees: Travelers acknowledge that airlines, cruise lines, resorts, wholesalers, and tour operators impose their own change/cancellation fees immediately upon deposit and/or final payment date, which may be non-refundable. 

4.3. Coverage Details: A detailed description of the available insurance coverage is provided upon request from your booking agent. It is the responsibility of the traveler to request, review, and understand the scope of the coverage purchased.

 4.4. Non-Refundable: Once purchased, travel insurance premiums are non-refundable from the time of deposit and/or final payment, regardless of the status of the underlying booking. 4.5. Mandatory Insurance: Some countries or Suppliers require travelers to possess a minimum level of medical or comprehensive travel insurance for entry or participation.

5. Payments, Deposits, and Confirmation

5.1. Payment Schedule: Travelers must adhere to the deposit, interim payment, and final payment deadlines set by the individual Suppliers. Failure to meet these deadlines may result in the automatic cancellation of the booking and forfeiture of any prior payments made, subject to Supplier policies. 

5.2. Agent of Supplier: All monies paid by the traveler to Tin Fish Travel are held on behalf of the Supplier(s) until confirmed, and the Supplier's cancellation/refund policies apply. 

5.3. Final Documents: Travel documents (e.g., e-tickets, vouchers, final confirmations) will only be issued after Tin Fish Travel has received full and final payment from the traveler and the Supplier has confirmed receipt.

6. Third-Party Benefits and Loyalty Programs

6.1. No Responsibility for External Benefits: Tin Fish Travel is not responsible for the issuance, application, redemption, eligibility, or value of any travel benefits, points, credits, or protection plans provided or administered by third parties that are external to the cruise line, airline, resort, or tour operator. 

6.2. Credit Card Issuers: This explicitly includes, but is not limited to, benefits, rewards, or insurance coverage issued by credit card companies, banks, or loyalty programs (e.g., complimentary lounge access, travel protection, points accumulation rates). 

6.3. Traveler Verification: It is the traveler's sole responsibility to verify with the issuing third party that their payment method and booking qualify for any desired external benefits before making payment.

7. Change and Cancellation Policy

7.1. Supplier Fees: Travelers are responsible for all change and cancellation fees levied by the airline, cruise line, resort, transfer agencies, and/or wholesalers, which can be up to 100% of the total cost depending on the proximity to the travel date. 

7.2. Agency Professional Fees: If the customer requests a change or cancellation to a confirmed booking (after deposit or final payment), a professional service fee of $50−$200 per booking will apply. This fee is in addition to any charges imposed by the Suppliers. 

7.3. Refund Processing: Refunds from Suppliers may take 6 to 12 weeks, or longer, to process. Tin Fish Travel will remit the refund to the traveler upon receipt from the Supplier, less any applicable agency professional fees.

8. Role of Tin Fish Travel

8.1. Agency Role: Tin Fish Travel acts solely as a sales agent for the Suppliers (e.g., airlines, hotels, cruise lines, tour operators). We do not own, operate, manage, or control these services. 

8.2. No Liability for Suppliers: Travelers acknowledge that Tin Fish Travel has no control over and assumes no liability for the acts, errors, omissions, warranties, or negligence of any Supplier or for any personal injury, property damage, or other loss, expense, or delay resulting from the use of services provided by the Supplier. 

8.3. Force Majeure: Tin Fish Travel is not responsible for any changes or cancellations to travel arrangements caused by events beyond our control, including but not limited to, strikes, weather, natural disasters, terrorism, political unrest, pandemic, or force majeure.

9. Communication

9.1. Acknowledgement: By making a payment, travelers acknowledge they have reviewed, understood, and agreed to these Terms and Conditions, as well as the specific terms, conditions, and cancellation policies of the Suppliers involved in the booking.